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General Sales Questions
Server & File Info
Front Page
CGI Programs
E Mail
MailScanner
Domains/DNS
SiteBuilder
E Commerce
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CGI Program Info
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Do you allow shell access?
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Yes if needed, please contact us after sign up.
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What cgi scripts do you include?
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We include an exceptional number scripts easily installed through
your control panel.
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Can you help me troubleshoot my script?
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Our support team would be more than happy to help you with problems you encounter. However,
we will only provide free support for our system and services. We will help you with basic
problems associated with getting scripts running, but if you need help with third-party software,
please contact the authors of that software.
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Do you have formmail?
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A secure Formmail is included. We also have cgiEmail offered.
Formmail is installed in your cgi-bin. You will need to download it and
customize it with your information. Secure Formmail will also hide your
email address from the spambots which add you to junk mail lists.
How to customize is commented in the script and you may also see
this help page
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Do you have cgiEmail?
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Yes. cgiEmail is a very flexible mail script. You will find it very useful in some situations.
cgiEmail uses a text template to take the form information that is submitted, and send it to the
email address that is designated. You can even place html tags within the template so that if this
is info that is to be placed on a web page, it's just cut and paste.
For the formatting for cgiEmail, here is a text page
for your reference.
It would be a good idea to save it to your computer for future reference and cut and paste.
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Why do I keep getting a 500 Internal Server Error?
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There are many different possibilities. If you have a problem, mis-configuration or syntax error in you
script. You will probably be able to find it by checking your error logs which can be found in your your
control panel under "Statistics -> Show Error Logs". Although this is sometimes caused by a problem
within the script, most times it is caused by incorrect file permissions either on the script itself
or another file or directory used by the script. You should also verify the that the script paths
are set correctly. You should verify that the first line of your script is the path to Perl, and
that it is correct. It should be set to: /usr/bin/perl. You should also verify that the scripts
were uploaded in the correct mode (ASCII or Binary - check the readme for the scripts to see any
special instructions. Normally it is ASCII). Another problem could be permissions of the file or
directory. Your script permissions should be 755, or rwxr-xr-x.
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Where can I put my CGI scripts?
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CGI scripts are executable from anywhere within your "public_html" directory, or from within the
cgi-bin directory in your home directory. If you use Microsoft FrontPage, it is recommended that
you put them within your cgi-bin directory so FrontPage will not change your permission settings
on these files.
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Why am I getting a 403 Forbidden Error?
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A 403 Forbidden error occurs when the web server finds itself with insufficient permissions to run
your script. Make sure you have given the script proper permissions. Your FTP client should have the
ability for setting file permissions. You can also set file permissions via your file manager in
your control panel.
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Why doesn't my CGI work?
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Make sure when you upload the CGI file DO NOT upload in binary mode, instead use ASCII mode.
Uploading in binary will cause the server not to recognize the scripts as executables. Most FTP
clients will upload .pl or .cgi files in binary mode by default so you will need to change this.
You will need to upload the scripts into your cgi-bin directory for security reasons, however they
will execute from anywhere within your account. The last step is to set the file permissions.
This is otherwise known as chmoding and can be done from most FTP clients. Make sure you CHMOD
your scripts to "755" otherwise you will get errors.
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How do I see cgi modules that are installed?
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The complete list is accessible from your control panel.
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What is the path to sendmail, etc?
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This is also available in your control panel.
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